Adoption of e-government in the Republic of Kazakhstan

This paper identifies factors that influence Kazakhstan’s e-Government portal usage. It determines challenges encountered by citizens while using the portal. Targeted respondents for the web-based questionnaire survey were the citizens of Kazakhstan. The technology acceptance model was used as a methodology to measure attitude towards portal usage. In addition, this paper discusses the barriers which were experienced by the respondents and can prevent the successful adoption of e-Government initiative. The results of the analysis demonstrate that awareness among citizens is high, i.e. the majority of people have visited it at least once and they perceive the portal to be useful, but only a limited percentage of citizens’ use it on the regular basis. Further, paper can be used to help IT managers of the portal to improve management of informational content and maintain a more effective adoption among citizens. Author